Shipping policy
At ClutchFrame Co., all of our framed and printed posters are made to order and fulfilled by our trusted production partner, Gelato, which operates local printing hubs worldwide to ensure faster delivery and reduced environmental impact.
Order Processing
- Orders are typically processed and sent to production within 1–3 business days.
- Once your order has been produced, it will be shipped directly from the nearest Gelato production hub to your delivery address.
Shipping Times
Delivery times vary depending on your location and the availability of local production. Estimated shipping times are:
- USA & Canada: 3–7 business days
- Europe: 3–6 business days
- Rest of the world: 5–10 business days
Please note: These are estimates only and may vary due to factors outside our control (e.g. customs delays, local holidays, or weather disruptions).
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your cart. We strive to keep shipping affordable while ensuring reliable and trackable delivery.
Order Tracking
Once your order is shipped, you will receive a tracking link via email. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages
While rare, if your package is lost or arrives damaged, please contact us at support@clutchframe.com within 7 days of the delivery date. Be sure to include:
- Your order number
- A description of the issue
- Clear photos (if damaged)
Our support team will work with Gelato to investigate and resolve the issue as quickly as possible.